The Prompt - Confusion

'I'm sorry for the confusion, Mr Robinson. I can't imagine how such a thing happened. We pride ourselves on exemplary customer service at Hilton Towers.'
The manager blustered and puffed through a lengthy apology and explanation but Ben had long since tuned him out.

Far from being the usual boring business week in a dull corporate hotel, this had been one of the most thrilling weeks of his life. All because of a muddled booking, a hilarious case of mistaken identity and a stunningly beautiful blonde.

Ben would dine out on this story for many months to come. His mates at the Council Planning Office would never believe what he'd been up to while they'd been stuck in strategy meetings, doodling on corporate logoed pads and trying to stay awake in airless conference rooms.

Things like this never happened to blokes like Ben...